Hewlett Packard Enterprise Customer Support Replaces Legacy File Storage with Scality to Power Intelligent Data Lake
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Director Corporate Communications
San Francisco, CA – September 9, 2020
Scality® announced today that HPE customer support engineers are now using an intelligent data lake built on HPE Apollo 4000 Systems and Scality RING with Extended Data Management (XDM) to accelerate support ticket resolution and predictive analytics.
“Object storage is well suited for getting a handle on the type of unstructured archived data we need to store and access,” explains Dan Kortenhoeven, senior systems engineer at HPE. “We have a strong partnership with Scality, which offers an industry-leading object storage solution. And HPE has the Apollo 4510 and Apollo 4200 systems that are optimized for cost-effective, petabyte-scale storage. It was the ideal combination for our in-house customer service team.”
HPE leverages RING and XDM as a single platform for both data storage and metadata queries. Metrics from customer systems are stored in RING for a period of 12 months, collecting petabytes of logs and extracting terabytes of rich metadata to provide proactive systems monitoring and alerting. A team of HPE users issues ongoing queries through XDM each day to quickly extract insights into system health, utilization, and alert conditions.
Scality object storage improves response with intelligence-based customer support:
- Up to 1,000x faster query response times across billions of files
- Now takes less than 2 seconds to retrieve customer data (down from 22 minutes)
- 52% increase on data ingestion rate of 4-5 terabytes of data per day
- Predictive analytics increases issue identification before customers even know
- Easy, one-click access to complete data sets without complex query writing
Customer support team accelerates support ticket resolution and predictive analytics
Advanced data management enables faster, more effective problem resolution. HPE transformed customer support, using object data storage as the foundation for an intelligent data lake that brings smart new tools for advanced data management. Built on HPE Apollo 4000 systems and Scality RING, the solution accelerates and enriches system fault analysis and resolution to elevate the customer experience.
“With the HPE Apollo and Scality RING solution, we are not only realizing time savings for customer support but also discovering new opportunities to innovate,” explained Ahmad Kassak, Director of Engineering, HPE. “The intelligence and openness offered by the new data lake is giving our team the chance to grow professionally, elevating their roles to bring greater business value.”
Before Scality, the Customer Service team used an older file-based system that required support analysts to manually curate data. To find information to resolve customer problems, they wrote complicated queries to sift through metadata for billions of files. The process was tedious and time-consuming.
The new intelligent data lake—built on Apollo 4000 systems and Scality RING— provides over 10 petabytes of usable storage in just two standard data center racks, with the capability to scale well past 100 petabytes. The architecture with Scality also provides 14x9s of data durability for assured uptime of this critical infrastructure.
The new architecture also takes advantage of Scality XDM data management software (Scality’s Zenko technology and is bundled with RING) to enrich telemetry data as it’s ingested by adding keywords and phrases to the metadata. This makes it easy for analysts to search the object store for precisely the right data they need. And the RING’s Amazon S3 compatibility serves up even more advanced, intelligent toolsets that make it easier on the customer support team by providing a cloud-like experience for analytics and problem resolution.
XDM fuels HPE customer support with quick insights:
- Find insights in one click with enriched metadata tagging intelligence
- Eliminate complexity with a storage system and a database in one platform for easy metadata queries
- Extract insights for predictive diagnostics for off-prem system health, utilization, and alert conditions
Proactive alerting and monitoring using statistics calculated from petabytes of logs and terabytes of rich metadata
Scality builds a market leading software-defined file and object platform designed for on-premise, hybrid and multi-cloud environments. We give customers the freedom and control necessary to compete in a data driven economy. Scality is recognized as a leader by Gartner and IDC. Follow us @scality and LinkedIn. Visit www.scality.com or subscribe to our company blog SOLVED.