Having been at Scality for over eight years, Patrick Dos Santos, Global Support Engineer, stands out for the breadth and depth of his product expertise, which is only more surprising given his relatively young age. It’s no wonder he’s been nicknamed ‘the Wizard’ by some colleagues. He’s one of only four ‘level 3’ experts in the company who provide ‘last resort’ tech support to engineers who are grappling with seemingly unsolvable issues. “We’ve had situations where we’d nearly come to the point of the customer giving up on us, and then he would come to the rescue by changing the.
"I have never worked in order to be in the spotlight. What I enjoy most about my job is building something that works well and that everybody is happy with." Patrick Dos Santos is extremely modest. As a global support engineer, a role where he helps the other engineers, who are directly in contact with the customers, to fix any problems that can appear after Scality’s software has been installed, Patrick is one of the most respected and knowledgeable team members. But he doesn't care about the recognition, it's the work itself that matters the most.