Quoting an artist on the topic of the financial services industry is unusual, to say the least, but the late American singer and musician, Al Jarreau, comes to mind when he captured the essence of the modern day Financial Services challenge (at least from the consumer side) back in a November 2011 interview published in the Hartford Advocate, “I’m a little bit nervous for us with all of this electronically generated new hyper-space that we’ve moved into, where not only people but also economies and systems, like banking, are left to zeros and ones. I want to be more than a.
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