Jeff Mach

Senior Dir. – Tech Services

Biography

Customer Support Leader with expertise articulating complex subject matters into easy to understand concepts that inspire action.
My competence has been in significantly governing crisis management, leading software defined infrastructure, cloud, systems and database administration, backed with strong technical milieu.
I envision a path forward and energize the organization to achieve tremendous growth.

SUCCESS STRATEGY
With long success experience, I have significantly contributed in the growth and development of the projects I have been associated with. I provide value as a specialist formulating and implementing tactical initiatives to contribute towards improving case resolution and customer satisfaction.
Along with providing leadership and direction to support crucial projects, track progress, assess risks and construct impressive deliverables, I also work closely with executives and senior management throughout the organization.

STEADY TRACK-RECORD
With advanced technical acumen in building innovative strategies, improving people, processes in regional and global organizations, I work with the development and global support teams for bug-fixing and priority management processes.
I deeply engage in delivering superior performances under demanding work environments. Skilled at motivating and leading a large group of teams, I influence executive leadership to achieve companies’ vision and objectives.

SPECIALTIES:
Project Management | Software Defined Storage | Systems Monitoring | Strategic Planning | Customer Advocacy | Customer Satisfaction | Key Account Management | Research and Execution | Organization Development | Talent Management | Process Improvement | Team Management