The Customer Solutions Engineer (CSE) will be responsible for the Design, Build and Support of our product or third party components for our customers.
As such, the CSE will assist our sales team throughout the customer selection process: participate in the design of solutions, run technology showcases or proof of concepts at customer sites and, where appropriate, provide consulting.
As part of the Services team, the CSE will also provide integration, consulting, training, support and post-sales professional services to our growing list of industry clients.
As secondary objectives, the CSE will interact with the product organization to discuss new
features required by customers.
This is a senior level (5 yrs+ experience) position that will require travel up to 25% of the time; remuneration will be based on experience.
The position is located on the US East Coast, preferably New York City or Washington D.C. area.
Desired Skills & Experience
The ideal candidate must have the following knowledge and skills:
Technical skills:
- Significant understanding of Operating System architecture, specifically Linux, and basic hardware knowledge of platforms, including HP or IBM, including RAID architecture and file systems.
- Knowledge with Web Servers, Backups, RAID, Email, Package Management, Firmware, Directory Services, in a large scale production environment.
- Hands-on experience in scale-out server architecture and storage systems
- Knowledge with commonly used communication & storage protocols (HTTP, NFS, i-scsi, SNMP, SMTP…)
- Concepts of telecommunications architecture for Cable Operators and Service Providers
Interpersonal skills:
- Ability to create high-quality technical and business documentation, including
complex responses to RFP/RFQ/RFI’s; deliver Statement of Work. - Ability to present complex solutions in a business-oriented approach
- Ability to understand and report customer needs
- Positive relationship skills, both towards internal customers (sales) and external customers (service providers)
- Must be adaptable, flexible, and able to work with minimum supervision.
- Be part of a startup empowered to deliver world class customer service and expertise
Company Description
Scality, a global storage software company with offices in Tokyo, San Francisco (California), New York, Paris (France), is seeking a qualified candidate to join its US operation.
Scality is a VC backed, delivering Scality RING Organic Storage, the ultimate solution for the storage of unstructured data at petabyte scale with zero downtime and no data migration.
The organic design creates a scale-out system with distributed intelligence, which has no single point of failure and is resilient and self-healing. Customers achieve high availability, ease of operations and total control of their data at a fraction of the cost of traditional storage. Built with patented technology, Scality RING easily scales to exabytes using x86 commodity server hardware with direct attached storage.
Typically used for private clouds (especially backup, video and file sharing, media archive, healthcare, genomics and geophysics), for public clouds (StaaS), for SaaS applications (webmail) and for Web 2.0 services, Scality RING is the first object-based storage technology to deliver the performance required for primary application storage